Legal & Privacy

Camper & Nicholsons Marinas is committed to protecting your personal information. It’s your information, it’s personal, and we respect that. We also want to maintain the trust and confidence of every one of our customers, as well as each visitor who uses the Camper & Nicholsons Marinas website.

Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

Aside from helping us deliver truly exceptional service at our marinas, the information you share with us means you’ll receive a more personalised and rewarding experience e.g. information about special marina events or specific berthing offers.

Camper & Nicholsons Marinas Ltd is a limited company incorporated in England and Wales (Company Reg no: 2764678). Camper & Nicholsons Marinas is the data controller of your personal information.

Contact details for Camper & Nicholsons Marinas: C&N Marinas, 5^th Floor, 34-35 Cording House, St James Street, London. SW1A 1HD

By phone +44 (0)20 3405 1782 or you can message us via our website www.cnmarinas.com

If you have questions regarding your information or its use, please contact our Data Protection Manager by email: info@cnmarinas.com or by phone +44 (0) 20 3405 1782

Although it is not compulsory to provide all of the information listed below, should you choose not to, then Camper & Nicholsons Marinas may not be able to provide you with the full range of services that we have to offer.

Generally, we collect your information when you decide to interact with us. This could include your marina berthing information online, over the phone or in person or it could be where you sign up to receive emails from us. We also look at how our customers use our website, so that we can offer the best possible experience whether you’re booking specific marinas or just trying to find out the latest marina berthing rates.

We collect information in a number of ways which are listed below:

Our Camper & Nicholsons Marinas website allows you to get in touch and request further information from our marina network.

Visit our website: we use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit. For more information please see our Cookie Policy. When you visit www.cnmarinas.com Camper & Nicholsons Marinas’s web server automatically records your public internet protocol (‘IP’) address and also generates a log file.

We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you informed. There are occasions when you can choose not to give us certain information, but this for example, may limit the level of personalisation we offer e.g. you may not get to hear about an event you would have loved to have attended.

The type of information we collect depends on where and when it is gathered.

Information we obtain directly from you:

When you complete the book a berth form on our website, by post, or by phone, we need to collect information from you in order to provide the service you are requesting.
We may collect:

• • Prefix and name
  • Email address
  • Contact phone number(s)
  • Payment card details. Please note, we will not hold payment information for any longer than it takes to process your transaction.
  • Delivery address(s)
  • Billing address

When visiting our website we may collect the following information:

Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.

Cookies: for further information about Cookies and how Camper & Nicholsons Marinas uses them, please read Camper & Nicholsons Marinas Cookie Policy.

Information we obtain independently from you:

Your information may be shared with us by independent organizations, for example partner brands and associations that Camper & Nicholsons Marinas has worked with. These independent organizations will only do so when it is required to complete a contract and/or when you have indicated your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process and safeguard your data.

Social Media: Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you may give us permission to access information from those accounts or services.

Information available publicly: We may include information found in places such as Companies House and information that has been published in articles/newspapers.

The information we hold on you will be used in a number of ways. Here are the main ones: to provide a service you have requested, offer you a personalised experience and understand our audience’s needs better, inform you of events or updates you’ve asked for or contact you if we need to obtain or provide additional information (e.g. weather updates).

Specifically, we use your information we collect in the following ways:

To carry out our business and to provide a service or carry out a contract with you: 

• To fulfil book a berth enquiry requests.
• Process payments. Please note that Camper & Nicholsons Marinas does not store any Credit Card or other payment information.
• Provide the best possible customer services and to help us with internal administration.
• Contact you with important information relating to your booking or potential berth booking purchase, such as confirming your order, reminding you of an upcoming event or letting you know about weather changes or building works at the marina which may affect your visit.

Where we have your consent:

• Send you updates via email about what’s on, offers and news or about supporting the C&N Marinas network.
• Email you about a specific topic you’ve requested to hear more on such as berthing trends, insight and other projects.
• Share your details with other associated partner brands or marine companies, in collaboration with Camper & Nicholsons Marinas. These organisations will contact you to let you know how they collected your data and to check that you’re still happy to hear from them. You will always be able to opt out of their communications by contacting them directly.

Where we have justifiable reason (including legal obligation and legitimate interest): 

• Learn about your interests and preferences so that we can contact you with information that is relevant to you.
• Help us target our marketing communications and adverts so that they’re more relevant to you.
• Use your pseudonymised details to show you advertising on such Social Media platforms as Facebook and Instagram or via other third party advertising that may appear on other websites you use. The information shared with these platforms is pseudonymised to protect your personal data.
• For classifying our audience into groups or segments, using booking and publicly available information. These segments help us to understand our audience better and ensure we’re sending relevant messages to each group.
• Measure and understand how our audiences respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective.
• Undertake consumer research: we may contact you to ask you to participate in consumer research either via an online or telephone survey or in person. You are under no obligation to participate in research and, should you provide any further information, Camper & Nicholsons Marinas will inform you how any further information will be used.
• Analyse and continually improve the services we offer including our artistic output, our website and our other products.
• To help us run the test version of our website that we use internally to pilot new features and ensure the smooth running of our web services.

For a small number of our audience, where we want to better understand people’s engagement with Camper & Nicholsons Marinas and their potential interest in supporting us further:

Before contacting a small number of individuals, we may seek additional information including Camper & Nicholsons Marinas booking and connections, business network information and publicly available information relating to: residential location, wealth and assets, family*, career, and hobbies and interests to create a profile of their interests and preferences.

Camper & Nicholsons Marinas will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent. We will share personal information with the marina network, specific to your yachting and marine needs and requirements.

We may share your details with:

• Service providers who work on behalf of Camper & Nicholsons Marinas for the performance of any contract we enter into with them or you, for example, printers and mailing houses, marketing agencies, database services, website hosting or email delivery service.
• Named third party organisations if you ticked the relevant opt-in box when you requested specific marina berth information.
• Other organisations such as competition organisers if you choose to take part in such activities that need administration by third parties and you choose to opt in for contact from those organisations.
• Third party advertisers (such as Facebook or Google) to help us identify customers similar to our audience or to serve relevant adverts to you on third party websites. The information shared with these advertisers is pseudonymised to protect your personal data.
• Where required to do so or when requested by the police or a regulatory or government authority investigating illegal activities.

Camper & Nicholsons Marinas is not responsible for the privacy notices and practices of other websites even if accessed using links from www.cnmarinas.com and recommends that you check the policy of each website you visit and contact its owner or Data Protection Manager if you have any concerns or questions.

Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.

Camper & Nicholsons Marinas is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use e.g. your online account is encrypted and our own network is protected.

As part of the services offered to you through Camper & Nicholsons Marinas website, the personal information you provide may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen if any of the computer servers used to host the website are located in a country outside of the EEA. If Camper & Nicholsons Marinas transfers your personal information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this privacy notice.

Camper & Nicholsons Marinas may transfer your data to the USA to organisations such as Facebook, or Google. The USA has weaker data protection laws than that of the EEA and therefore we will ensure that only organisations who are a part of the EU privacy shield initiative will handle your personal information. More details on this certification can be found at www.privacyshield.gov/welcome

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if requesting a booking of berth, we will typically keep your data for up to ten years from the date of your last transaction. For further information about how long we will keep your information, please contact the Data Protection Manager using the contact details outlined in this notice.

If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) to ensure we adhere with such requests.

You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It’s your data and we want to make sure you feel in control of it.

If you have an online account with us, you can amend your personal details and email contact preferences at any time. Simply sign in on the web site and access your account by selecting your name at the top of the page.

Or, if you prefer, you can contact us by phoning, emailing, or writing using our contact details below.

Every email we send to you will include details on how to change your communications preferences or unsubscribe from future communications.

If you would like to see what information we hold about you, you can request full details of personal information we hold about you under the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation, by contacting the Data Protection Manager. Please send a description of the information you would like to see, together with proof of your identity to info@cnmarinas.com

At any time you have the right to ask Camper & Nicholsons Marinas to amend or stop how it uses your personal information including for marketing purposes.
You can do this by unsubscribing to newsletters via the website, or if you prefer to, you can contact us by phoning, emailing or writing using our contact details below.

You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the below contact details.

If you would like us to remove the personal information we hold about you, please contact us using the below contact details.

You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk

By email: info@cnmarinas.com
By phone: +44 (0) 203 405 1782
By post: Fifth Floor, Cording House, 34-35 St James St, LONDON, SW1A 1HD, UK

This notice was updated on 8^th February 2018 . It may be updated to take into account changes at Camper & Nicholsons Marinas or for example to reflect changes to regulation or legislation.

Updates to this policy will be posted on this page – please check back from time to time. We may also inform you of any changes where we hold an appropriate email address for you.

When your data is provided to us by another person (for example a recommendation) or a publicly accessible sources (such as Google) we will tell you where we obtained the information within a month of getting it.

Further information on data protection regulations and laws can be found here:

• Data Protection: https://ico.org.uk/for-the-public

Policy updated on 08 February 2018